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The News Delivery Sequence: Bad News and Good News in Conversational Interaction: Research on Language and Social Interaction: Vol 30, No 2
The News Delivery Sequence: Bad News and Good News in Conversational Interaction
https://www.tandfonline.com/doi/abs/10.1207/s15327973rlsi3002_1?journalCode=hrls20
https://www.tandfonline.com/doi/abs/10.1207/s15327973rlsi3002_1?journalCode=hrls20
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